Accommodation rules
Rules of residence at the SPA-hotel "Chervona Ruta"«
- The rules of residence are developed on the basis of the current legislation of Ukraine.
and the requirements of the International Hotel Association. - The hotel administration guarantees that guests comply with all rules.
confidentiality. - The hotel administration reserves the right to impose a fine on guests for
violation of fire safety standards, failure to comply with these Rules
accommodation, property damage, etc.
HOTEL ACCOMMODATION PROCEDURES
- The hotel is open for you 24 hours a day, 7 days a week.
– Check-in time is after 3:00 PM.
– Check-out time is until 11:00. - When checking out after 11:00 to 18:00 (late check-out), an additional fee is charged.
50% of the cost of accommodation for one night.
– If you check out after 6:00 PM, you must pay the full cost of your stay.
one day.
– When arriving before 3:00 PM, an additional 50% of the cost is paid from 9:00 AM
accommodation for one night. - Early arrival and late check-out are subject to availability.
numbers. - Breakfast in our restaurant is served from 09:00 to 11:00. The restaurant is open
from 09:00 to 23:00 (the last order for the menu is accepted by the kitchen until 22:00).
It is prohibited to bring your own food and alcoholic beverages into the restaurant. It is prohibited to take food out of the breakfast area. - Accommodation for children under 6 years old is free of charge. For accommodation of children from 6 to 15 years old with provision of an additional bed, a surcharge of 500 UAH/day is charged. For accommodation of persons aged 15 and over, a surcharge of 800 UAH/day is charged.
- Dogs up to 3 kg are allowed. The surcharge for staying with a dog is 300 UAH/day.
- Upon arrival, the Guest provides an identification document (passport, driver's license)
rights, international passport, passport of a citizen of another country), fills in
registration card and pays the full cost of accommodation at the hotel.
Staying in the room without payment is not allowed. - Upon check-in, the Guest is informed that in the event of damage, bringing into
improper condition or destruction of property in the room, the Guest is obliged
to compensate for the damage caused. - Your Guests can visit you every day from 9:00 to 23:00. To do this, they
You must register with the hotel administrator. - Please follow fire safety rules. In case of fire
If the fire alarm sounds, you must remain calm and leave the building immediately.
towards a safe place. - Please inform the hotel administration if you find any defects.
equipment, electrical, heating and water supply malfunctions. - Daily cleaning is carried out, or at the request of the Guest.
(a sign on the door "Please clean up"). Change of bed linen,
Towels and wet cleaning are provided every 3 days or as needed. - On the day of eviction:
The room key must be handed over to the administrator at the reception in case of loss.
A compensation of 500 UAH is charged for the room key; - When the central power supply is turned off, the generator operates from 07:00 to 00:00.
- The entire hotel area is guarded.
THE ADMINISTRATION HAS THE RIGHT TO REFUSE THE GUEST TO FURTHER
RESIDENCE, FOR VIOLATION OF RESIDENCE RULES AND UNTIMELY PAYMENT OF SERVICES
REFUSAL OF SETTLEMENT, TERMINATION OF RESIDENCEGuests stop staying after the paid period ends
residence.
16. If the Guest repeatedly violates the Rules of Residence, does not respond to
remarks from the hotel administration that lead to losses or create
inconvenience to other Guests, the hotel administration has the right
refuse to check in or terminate the stay of this Guest (make
eviction).
17. Accommodation is refused to those Guests who are in a state of
alcoholic or drug intoxication.
PROHIBITIONS AND WARNINGS
18. Smoking hookah, cigarettes (including electronic ones) in rooms, areas
public areas and premises of the hotel, restaurant, on the territory,
except in specially designated areas, is strictly prohibited.
19. We do not accept guests with pets.
20. It is forbidden to bring into the hotel territory and keep in the room
materials and objects that are dangerous to the life and health of others
(flammable items, explosives, toxic, chemical and radioactive substances,
weapons).
21. It is not allowed to remove furniture from the room without prior agreement with
the hotel administration.
22. It is forbidden to show aggression or actions that threaten health safety.
or property of other persons.
23. It is not allowed to leave minor children unattended by adults,
allow them to be found on the street, in stairwells and swimming pools.
24. It is forbidden to independently eliminate problems that arise during
use of the electricity grid, electrical equipment, water supply,
sewerage, plumbing and other items that make up the equipment
hotel.
25. It is forbidden to disable fire alarm sensors.
26. It is prohibited to activate the fire alarm button unnecessarily.
A fine of 15,000 is provided for a false call to the fire department.
UAH.
27. Use pyrotechnics, sparklers, candles in rooms
and is prohibited on the hotel premises.
28. SPA opening hours: 12:00 – 20:00 Children under 15 years of age are allowed to visit until 18:00. Sauna and hammam opening hours: 16:00 – 20:00
PAYMENT RULES AND BOOKING CONDITIONS
29. Booking services on the website are provided online, by
by email, by phone and at the reception.
30. When making a reservation through the website, the Guest enters into direct
contractual relationship with the hotel. From the moment the reservation is made, the Guest
send an email on behalf of the hotel with details for entry
prepayment.
31. To confirm the reservation, the Guest must make a prepayment in
in the amount of 25% of the total cost of accommodation, but not less than the daily rate
residence.
32. Hotel reservation cancellation conditions:
– The Guest may cancel the reservation without penalty 10 days before the date of arrival, in which case the prepayment will be refunded to the Guest in full within the 21st banking day using the account details from which the Guest made the payment for the reservation;
– In case of cancellation of the reservation 10 days or less before the date of arrival of the Guests (late cancellation), the hotel will refund the funds in full, except for the cost of one night's stay;
– In case of cancellation of the reservation by the Guest during the stay (advance cancellation)
departure), the Hotel will refund the Guest the full amount, except for
the next day after notifying the administration of early departure.
33. In case of timely cancellation of the reservation, the refund period is 3 weeks.
34. Payment for accommodation and additional services is made
by cash or non-cash payment, in accordance with approved prices.
35. Payment for accommodation is made upon check-in.
36. In case of violation of the Rules of Residence established in the hotel,
The administration has the right to refuse the Guest further accommodation.
